10th August 2020

..On Maintaining Records of Staff, Customers and Visitors

The Department for the Economy (DfE) has published guidance on maintaining records of staff, customers and visitors in the hospitality industry to help support coronavirus contact tracing efforts in Northern Ireland.

The guidance sets out key actions and information around the collection of staff, customer and visitor data, including:

  • an outline of the Contact Tracing Service
  • the purpose of maintaining records
  • sectors that this guidance applies to
  • what information to collect
  • impact of guidance on children and young people
  • what to do if someone does not wish to share their details, or provides incorrect information
  • how records should be maintained
  • considerations around General Data Protection Regulation (GDPR)
  • registration with the Information Commissioner’s Office (ICO)
  • when information should be shared with NI Contact Tracing Service
  • how the service will take steps to minimise transmission

Download guidance for the NI hospitality industry on maintaining records of staff, customers and visitors (PDF, 657K).

When recording customer details, businesses should also follow the specific guidance on data security for collecting customer and visitor details which the ICO has produced.

There are ‘Test, Trace and Protect’ posters that you can display in your hospitality setting that explain the details you need to record to protect the health and safety of the customers and staff.